Privacy Policy

We care deeply about protecting your privacy at all times, therefore when you trust us with your personal information, we’re committed to keeping it safe, secure & using it responsibly.

We collect personal information when you activate or use our services or interact with us. This privacy policy explains how we collect, store, secure, use and share your information, so we encourage you to review it for peace of mind.
This policy is provided by Fix-It Enterprises Pty Ltd (ABN: 86 669 227 034) and covers information we receive from or about you, including personal details, when you access or use any of our “Company Applications.” These include (a) our website www.fix-it.com, (b) our app, including notifications, (c) social media channels, (d) communications such as email, SMS, phone or mail, and (e) other interactions you have with our company. This helps us provide the services or information you need.

By sharing your information with us, you agree that such action establishes a business relationship with us and consent to receive communications from us based on the details you provide.

The Information We Collect & How Its Collected

Contact details - Such as your name, email, phone number, birthdate and location.
Purchase Information - details about your purchases including items bought, payment methods and purchase timing.
Media & Communication Records: We may keep copies of video, photos, or chat communications made through our App when interacting with our company representatives to help us provide our Company Services to you. Please use caution when sharing personally identifiable information during video chats, as authorised employees may access these for quality control purposes.
Online Activity - information on your browsing behaviour including promotions you activated and products or services purchased.
Tracking And Data Collection Tools - we use Cookies and similar tools for non-identifiable tracking and data storage. You can manage privacy settings through your browser or App setting, and much of this data is used without directly identifying you.
Payment Information - your payment details are securely processed and financial information may be shared with authorised third-party providers as needed to complete transactions.
Social Media Linking: You can link your profile to a social media account for easier login, allowing some data from your social media profile to be shared with us, per your privacy settings, which may improve our services to you.
Cookies and Tracking Technologies: We use cookies and similar technologies to track App usage, device location, browser type and other metrics to analyse and enhance our Company Services. Cookies may also serve relevant ads via third parties such as Google AdWords.
Additional Information: Any other information you provide such as feedback, survey responses or other information types such as for recruitment purposes.
User Age Requirements: Our Company Applications are for adult users. We do not collection information from individuals under 18. If you are under 18, please do not register for our Company Services or provide personal data.
Third-Party Gift Information: Occasionally, we may receive your information from third parties who have purchased a service on your behalf. They must have your consent for this. If not, you may request to have your data removed from our Company Applications by contacting us at hello@fix-it.com

How We Use & Share Your Information

Fix-It uses your personal information, as allowed by law, for the following purposes:

Account Access: To help you register, create a profile, and access our Company Applications, allowing us to serve you effectively in business operations.
Product Delivery & Payments: To deliver and process payment for requested products or services.
Transactional Communications: To send you notifications, invoices, renewals customer service updates or other communications such as surveys, amongst others.
Policy Updates & Terms Enforcement: To inform you of any changes to our Company Applications or policies and to enforce our Terms of Use.
Marketing: To provide you with information on new or existing products or services that may interest you. If you prefer not to receive these, you can opt-out anytime via unsubscribe options in our Company Applications. We will never sell or share your information for marketing purposes.
Authorised Service Providers: Occasionally we may need to share information with third-party providers who help us run our business, though only when necessary.
Legal Compliance: To fulfill legal obligations including responses to law enforcement or regulatory requests.
Business Transactions: In the case of a merger, acquisition, restructuring or other company transactions that involve your information.

Disclosure Of Your Personal Information.

We may share your personal information in the following ways:

Third-Party Links: Our Company Applications may occasionally include links to external websites, products or services. These are provided for your convenience but do not imply endorsement. We are not responsible for the privacy practices of these third-party sites so please review their Privacy Policies before sharing your information. When we share information with third parties, we will request they protect it, in line with this Privacy Policy.
Business Changes: In the event of a business sale, transfer or change in control, we reserve the right, within legal limits, to transfer our customer databases, including any personal and non-personal information they contain.

Security of Your Personal Information

We’re dedicated to safeguarding your personal information through various security measures:

Data Storage & Security: Personal information is stored electronically on secure computer or cloud systems by us or our service providers, with encryption and security measures in place to protect against unauthorised access, loss, misuse or alteration.  
Third-Party Providers: We only work with third-party providers who meet our security standards and maintain proper safeguards for your personal information.
Password Protection: Please keep your password secure and do not share it. After using a Company Application, remember to log out and close your browser, especially if on a shared or public computer to prevent unauthorised access.
Data Transmission: While we take great steps to protect your information, no data transmission can be guaranteed as 100% secure. Therefore, use of our Company Applications is ultimately at your own risk.
Data Transfer to Australia: Our Company Applications are based in Australia so any information we collect is transferred, processed and stored there. If you are located outside of Australia, know that data protection laws in Australia may different from those in your country. By using our products or services, you consent to this data transfer, processing and storage in Australia.

Opting Out & Accessing Your Personal Information

Opt-Out Options: You can opt-out of our Company Applications at any time by clicking “Unsubscribe” in emails, turning off notifications in your App settings, replying “STOP” to SMS messages or by blocking website cookies in your browser settings. Note that opting out may limit your use of some or all features of the products we supply.
Accessing Your Information: You may request a copy of the personal information we hold about you as allowed under the Privacy Act 1988 (Cth). If you’d like this information or need corrections, please email us at hello@fix-it.com. In some cases, as permitted by law, we may reserve the right to withhold certain information.
Account Deactivation: If we deactivate your account for business reasons, we will retain your data for legal and audit purposes.

By sharing your personal information with us, you consent to its use according to this Privacy Policy. If you have any questions or complaints about this policy, please contact us at hello@fix-it.com.
We may update this Policy at any time, with changes taking effect immediately, so we encourage you to check back periodically to stay informed.

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